John Fagan, Warren & Brown Technologies Pty Limited

We appointed Stephen Nicholson of Integrated Compliance Solutions to review and improve processes within NBN product delivery workflow. Before working with ICS, we needed a fresh set of eyes to look at our existing documentation and systems. Stephen highlighted areas which were more critical than we first thought and suggested putting certain controls in place within the organisation. It is too early to tell as we need to action Stephen’s recommendations, however Stephen has brought certain things to our attention that we would have otherwise over-looked. Stephen’s approach worked well. He involved people internally well which is sometimes a problem and the whole process worked well. He put together a good presentation which was engaging. He has also stayed in touch with good follow up and has asked if there is anything else we need.