Holly Mendham, Beechworth Bakery

Beechworth Bakery is a growing business and we were using a standard on-line food safety plan which we were finding difficult to work with. We discussed a new approach and decided to build an independent business specific plan to suit our requirements which we could use companywide- instead of having 6 individual plans. We appointed ICS to assist us with building this system and they offered what we required. Glenda Hamilton, the consultant worked with us with ease after an initial chat about what we needed. We were most impressed with the accessibility and useability of the new system and the fact that it is electronic and easy to navigate and amend. For example, if someone wants to know how to handle certain products when they are deliveries they can refer to the plan and the information is all there. ICS were really good with following up with us as we had a lot of things going on in the background and they kept in regular touch with us to maintain the flow of the project.