Our Team & Expertise
Our consultants’ comprehensive expertise includes: Integrated HSEQ management systems, Quality Assurance, TS 16949, OHS and Environmental Management System development and auditing, Food Safety System development (HACCP/BRC/SQF) and auditing, Business Process Improvement, Product Certification, Risk Assessment, NATA certification and much more.
With our wide range of combined expertise, we are able to provide valuable insights and service to almost any industry or company type from small to large, heavy industry to service organisations.
- Are highly qualified: qualified lead auditors registered with either RABQSA or IRCA international or equivalent.
- Are experienced: with over 10 years experience auditing and consulting to all business types
- Have excellent interpersonal skills (both verbal and written): and are adept at putting your staff at ease.
- Are ethical: our consultants are trustworthy, have integrity and understand the importance of confidentiality
- Are conscientious professionals: are diligent and discerning in their analysis of your business needs and the generation of value adding solutions for your business.
- Specialise: in working with clients from diverse socio-economic and cultural backgrounds.
Heather Bienefelt (Director)
B.A. (Eng), Grad Dip HR (Qual), Lead Auditor (RABQSA International) Food Safety and Quality Management
Heather, the Principal of Integrated Consulting Solutions, has been training, consulting and auditing for over fifteen years in sectors as diverse as education, food manufacture, printing and packaging, automotive parts, healthcare and a wide range of other manufacturing, distribution and service industries.
As a Lead Quality Assurance consultant and Food Safety Auditor, she specialises in the development, implementation, maintenance and auditing of ISO 9001 quality management systems and HACCP/ Food Safety Management Systems from inception to certification and beyond including: development and management of audit schedules, development of documentation, internal auditing and reporting and preparation for External audit.
Heather is also a qualified Certificate IV Trainer and Workplace Assessor, and has extensive experience in the design and delivery of training programmes and workshops as well as the training and mentoring of internal audit teams.
MTech, MBA (Technology Management), Dip Eng (Aeronautical) Dip Mgt, Certificate IV in Assessment and Workplace Training, RABQSA and IRCA registered internal auditor, six sigma blackbelt.
Paul has over thirty years experience in engineering, quality, safety and environmental management systems, process improvement, performance measurement, planning and conducting internal management systems auditing, document and record control. Specialist experience includes integrated HSEQ management systems, ISO 9001 and AS 9100 (aviation industry equivalent to ISO 9001) quality management, civil and military aviation airworthiness and technical regulatory frameworks, ISO 14001 environmental management, AS 4801 safety management, six-sigma and lean manufacturing process improvement, fluid mechanics, aircraft structural repair design, project management, systems engineering and logistics planning, managing aircraft maintenance and fleet airworthiness.
Paul specializes in developing, implementing and maintaining management systems to ISO 9001, ISO 14001 and AS 4801, internal auditing and audit planning, procedure writing and simplification, facilitating management review, preparing management systems for independent certification, business performance measurement, six sigma process improvement and staff training.
- Bachelor of Engineering (Environmental)(Hons)
- Lead Auditor Quality and Workplace Health & Safety
- RABQSA Principal QMS Auditor
B. App. Sc. (App. Chem). Internal auditor training in OH&S (by NSCA) and ISO 14001 (by Lloyds).
Ron has extensive line management experience in a variety of roles, including positions within: Manufacturing; Services; Management support; and a State Government agency. He has assisted businesses within the Manufacturing sector in preparing them for external audits in ISO 9001 (Quality Management System) and ISO 14001 (Environment Management Systems).
During his extensive time in management, he has recognised and embraced the value of change management processes and is passionate about achieving results in the right way. Ron is a great believer in the value of teams and in developing individuals’ potential and has acted as a mentor for new managers.
Since working at ICS Ron has assisted clients with developing lean, simple and practical management systems compliant to ISO standards in the following industries:
Printing/Packaging, Print management, Architecture and Hospitality products.
Stephen is a hands on, business systems specialist who is primarily focused on engineering and manufacturing environments. He brings to the table a pragmatic approach in dealing with issues of improving profitability through business process improvement, cost cutting through performance enhancement, and the provision of methodologies in aligning work practices with strategic goals.
Stephen’s 20+ years of business experience is backed by tertiary qualifications in Business Management, Business Process Improvement, Electronics and Computing. He holds a Graduate Certificate in Business (Curtin Uni, WA), specialising in business process improvement and is a Certified Process Professional (CPP) through BP Group. In addition, Stephen is an experienced consultant in integrated HSEQ management systems, Quality Management Systems (ISO 9001), OHS Management Systems (AS/NZS 4801) and Environmental Management Systems (ISO 14001).
Stephen’s strengths lie in customer expectation management, business process mapping and analysis, business process improvement and the establishment of management system procedures and documentation, customised and aligned with your operational requirements. He is passionate about high quality management systems that are appropriate for your organisation, with a focus on customer satisfaction.
Cert IV Business Development, Cert IV Training and Assessment, RABQSA registered Lead Auditor for Quality, Safety and Environmental Management Systems.
Jackie brings a practical approach to management systems with over 10 years of experience as a Quality and Environmental Systems Manager across a broad range of businesses. Jackie began in quality management within the information technology and telecommunications industries with exposure through the entire business phases of development, sales, marketing, build and despatch, stock control, compliance and customer support. Further experience in the Construction industry along with quality and environmental management systems introduced a broader scope of systems and industry to her knowledge. Jackie also has a successful track record in internal and external auditing as well as presenting training for auditor and management system courses. The scope of industries which Jackie has experience in include information technology, telecommunications, service industries, government compliance, construction and infrastructure maintenance.
Jackie specialises in the “keeping it simple” approach for all areas including developing, implementing and maintaining management systems to ISO 9001, ISO 14001 and AS/NZS 4801 and leading right through to internal auditing, business procedural writing and preparation for certification. Jackie believes in systems that work around what the business actually does and then becomes a part of the way they “do business”.
BAppSci(Food), GradDipBus(Mgmt) Lead Auditor (RABQSA International) Food Safety and Quality Management Glenda is a seasoned international food industry professional, who has made her mark in food quality product innovation, and business development.
Having founded her own a successful food company whose flagship food product received widespread trade and media attention, she has hands on knowledge of streamlining businesses and improving efficiencies as well as identifying key business niches and designing products to fill them.
Her key strengths are in building robust and simple HACCP & ISO and DHS compliant Quality Systems that are easy to use and pass audit the first time. She is also a patient and approachable auditor who value adds to clients by her clear and helpful explanations and thoughtful consideration of practical ways to overcome problems.
Bachelor of Engineering (Chemical), (Hons), MSc. In Pollution and Environmental Control, Lead Auditor in EMS ISO 14001, QMS ISO 9001 and OHSAS 18001, RABQSA qualified
Alvaro has more than 15 years of experience developing, implementing and improving Environmental, Quality, OH&S Management Systems, as well as integrated HSEQ Management Systems, ISO 14001, ISO 9001 and OHSAS 18001 with Aviation, Automotive, Construction, Manufacturing, Mining and Infrastructure operations, including clients such as the Port of Melbourne Corporation, as well as high risk operations with the Oil & Gas industries, both upstream and downstream.
As consultant, he has an expertise developing Information to support Policies and decision making towards Sustainable Development, reengineering of process for more environmental friendly operations, decreasing the carbon footprint and assessing GHG emissions as well as the overall Life Cycle Assessment of Products.
Alvaro has a broad experience in Risk and Environmental Impact Assessments, Certification of Products, organizational processes mapping, HSE training, development, implementation and improvement of Emergency Response Plans, second and third party certification auditing services and has also been consultant of the UNEP (United Nations Environmental Program), the World Bank and the GEF (Global Environmental Facility) and has writing papers on Environmental Indicators with the UNEP, and as Visitant Researcher Fellow of the Faculty of Environmental Sciences at the Griffith University.