How ICS can help you
ICS Can Help
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Gee Singh, Senior Geotechnical Engineer, Ground Science Pty Ltd – May 2014
Craig D’Souza, the consultant we worked with, had a great understanding of the nature of our business and he went through the whole process with me providing the necessary feedback and suggestions for continued improvement.
Following the internal audit, areas requiring improvement were discussed and suitably addressed under the close monitoring and supervision of Craig.
Working with ICS exceeded my expectations. Craig was willing to explain all aspects and factors of this process. He was always open to discussion and helped further enhance my understanding and knowledge of the OHS and Quality systems, as opposed to just providing yes and no answers.
Oliver Bain, Abdex Industries
On completing the Gap Analysis, Linda McNeill, our consultant at ICS helped us with the findings and put procedures in place for us to get in line with ISO 9001:2008.
The new procedures should in theory allow our business to run more smoothly.
Linda was very professional, very eager and very approachable.
We set a very narrow time-frame of 3 months and we managed to do it with ICS' help.
Jarrod McShane, Active Life Technologies – June 2014
Andy Holmes was our consultant and we were really impressed with Andy’s approach and planning. It was a very well thought out and simplified process. Andy was able to assess the situation and figure out exactly what it was that we needed, why it was needed and how to satisfy the TGA without an excessive workload.
Through Andy’s simplification of the processes, we were able to learn his approach and reapply to all of our procedures.
ICS completely exceeded our expectations. Andy’s approach was quite unique and more than we expected.
Overall, we were very happy with the achieved results.
Trevor Suridge, Operations Supervisor, Milin Haulage Pty Ltd – April 2014
We are currently progressing through the Gap Analysis and Kate has continued to provide beneficial feedback and guidance.
Again, many thanks for putting Kate onto us; she has restored a lot of faith in the OH&S system!
Holly Mendham, Beechworth Bakery- 23 April 2014
We discussed a new approach and decided to build an independent business specific plan to suit our requirements which we could use companywide- instead of having 6 individual plans.
We appointed ICS to assist us with building this system and they offered what we required.
Glenda Hamilton, the consultant worked with us with ease after an initial chat about what we needed. We were most impressed with the accessibility and useability of the new system and the fact that it is electronic and easy to navigate and amend. For example, if someone wants to know how to handle certain products when they are deliveries they can refer to the plan and the information is all there.
ICS were really good with following up with us as we had a lot of things going on in the background and they kept in regular touch with us to maintain the flow of the project.
Brek Mansfield, Metcalf Crane Services – 18 March 2014
Stuart was a gentleman. He was also very helpful and informative and assisted us greatly in advising us of what is involved in the forthcoming audit. We have mentioned to him that once we are certified, we would like Stuart to continue to work with Metcalf Cranes on a semi-regular basis to keep things in order and we will definitely be in touch with Stuart again to request more of his time.
Margo Kozicki, Snr Environmental Assessment Officer, Statutory Planning and Heritage Department of Transport, Planning and Local Infrastructure – February 2014
Heather and Stephen were systematic and very thorough in their approach and it showed their auditing skills very well. They both had a personable way of dealing with our staff.
As a result of the project we are considering taking our system one step forward and may set up a quality system. We will use the beneficial Gap Analysis report which was provided by Integrated Consulting Solutions to do this if we go ahead.
We were very happy with Heather and Stephen’s ability to understand how we do business and make recommendations on how we can improve our systems. We enjoyed the working relationship with them, their approach and ability to meet our brief.
Connie Musumeci, Business Manager Daac Holdings
Kelly Barnett Vincent Chrisp & Partners Pty Ltd 11 December 2013
Angelo Pignalosa, ROTHELOWMAN – 5 December 2013
We engaged ICS as an expert to assist us. ICS initially reviewed our current systems and processes, identifying any gaps and assisted us to fill these gaps and produce a Management System manual.
Everyone at ICS was very friendly to deal with and all requests were responded to promptly. The consultant Paul Lanagan was good and knowledgeable and assisted us in some areas outside of his formal paid sessions, ie telephone queries.
ICS offered an all round service which we were very happy with.
As a result of the project, it has brought us to the attention of gaps with regard to safety in the workplace.
The project has also prompted us to update our inspection processes to ensure that the fire safety procedures are maintained and it has also allowed personnel to come on board with regard to QA processes, ie reviewing of documentation.
We were pleased that the project was completed promptly and on budget.
Andrew Hudson, Director Window Energy Solutions
In December 2012 Window Energy Solutions employed Heather of Integrated Consulting Solutions to design and produce a business profile booklet outlining and promoting our Company. It was to outline W.E.S. strengths, processes, procedures, experience and products. The brief was to produce a document of honesty and quality that we could present to prospective clients.
Initially I thought the process would require a one or two hour meeting for Integrated Consulting Solutions to build an understanding of our company. Heather and her colleague Stephen actually spent a whole day with me, understanding what W.E.S. are about and also giving fabulous business advice with regard to processes, procedures and documentation.
The completed booklet has now been delivered and it is even better than I had hoped. I have already given it to three contacts and the feedback on the booklet and the professionalism of W.E.S. has certainly made the process worthwhile. This business profile booklet, I believe, will help us to attain major clients with large contracts.
I would certainly recommend Heather and Integrated Consulting Solutions to anyone or any Company wishing to do a similar project.
John Fagan, Warren & Brown Technologies Pty Limited
We appointed Stephen Nicholson of Integrated Consulting Solutions to review and improve processes within NBN product delivery workflow.
Before working with ICS, we needed a fresh set of eyes to look at our existing documentation and systems.
Stephen highlighted areas which were more critical than we first thought and suggested putting certain controls in place within the organisation.
It is too early to tell as we need to action Stephen’s recommendations, however Stephen has brought certain things to our attention that we would have otherwise over-looked.
Stephen’s approach worked well. He involved people internally well which is sometimes a problem and the whole process worked well. He put together a good presentation which was engaging. He has also stayed in touch with good follow up and has asked if there is anything else we need.
Frank Pizi, ANZ
Hemant Karkhanis audited a group of our retail food outlets in both South Melbourne and Docklands during 2010. From the first meeting I found Hemant to be very prompt, reliable with good communication skills which were more than adequate for the role. He got on well with the operators- and was courteous and very professional in his approach.
One of the operators made a point of commenting that Hemant picked up a few improvements they hadn’t thought of that were very useful that they intended implementing immediately. The reports provided were succinct, self explanatory and user friendly- you didn’t have to be a food industry expert to understand them.
Hemant was also conscientious in returning to validate that issues had been addressed where required. Similarly Integrated Consulting Solutions, who supplied Hemant to us, provided their quotations and the required documents (including reports, certificates and letters to council) as required without any problems.
In general, the engagement worked seamlessly and all was performed in a professional and timely manner. I would definitely recommend ICS and Hemant for future work of this type.
Wilf Johnston, Sunpower Corporation
Stephen guided us through our ISO9001 accreditation process with great skill and confidence.
We had a very short time frame with tight deadlines, but with Stephen’s assistance, we met our deadlines and achieved certification right on schedule.
Jane Bond, Sunpower Corporation
Stephen’s experience in process excellence was evident. He quickly understood our existing business systems which allowed us to ameliorate existing processes before implementing anything new.
In the event we did implement new processes, he knowledgeably guided us on the most efficient way to do so that aligned with ISO 9001:2008 standard. He was readily available to consult and provided thoughtful, concise feedback when requested.
Ricky, Blue Sky Cleaning
Before Integrated Consulting Solutions started working for us, our systems were inefficient. They helped us a lot towards gaining our certification to ISO 9001 Quality.
The Consultant, Ron Alderson was very supportive and helped us develop new systems and gave us ideas on how we could improve existing processes, streamlining the way we work.
Our processes are now much more efficient. We are now able to track daily processes which we were not doing previously which Ron highlighted and put this system in place.
We would love to have Ron back again. He has input so much into our systems and has helped us so much. He has made the processes much more effective than they used to be, especially with admin work and accounting which has eased my workload. Ron gave 100 %.
Martin Premachandra, Blue Sky Services (Vic) Pty Ltd
It was a great experience working with Ron Alderson from Integrated Consulting Solutions.
His expertise helped us to improve our current systems and achieving our certification on ISO 9001:2008. Our processes are now much more efficient and I believe it helped us to grow as a business.
We are now able to track daily/weekly and monthly processes and take accountable management decisions. Now we use Ron Alderson’s expertise on a regular basis. He has input so much into our systems and we are planning to use Integrated Consulting Solutions towards achieving ISO 14001 in early 2013.
Steve Shore, SRS Construction & Management Services Pty Ltd
Stephen from Integrated Consulting Solutions has made us feel very comfortable and relaxed whilst going through the process of obtaining our OHS/Quality & Environmental Management Systems.
From our very first meeting we could tell that he is an expert in this field and his professionalism and knowledge have continued to prove this to us along the journey. He has been willing to help us in any way and has worked with us to develop a system that is tailor made for our company, and that will be easy for us to operate. He is a great communicator and the system that he has developed for us this far has already exceeded our expectations.
For any future clients, Stephen is the man to deal with.
Leanne Taylor, Jotun Australia Pty Ltd
The Consultant, Alvaro Pescador, was very good. I worked closely with him approximately 1 year ago when he was representing Moodys. He was quite thorough and had a nice manner and was quite encouraging and was not a negative auditor which we liked.
He had very good technical knowledge especially environmentally and helped to explain some things about systems which we hadn’t understood.
Jeff James, Newco
We contacted Integrated Consulting Solutions as our QA Manager had left and I was not familiar with this role. We needed someone to look after quality assurance and put us in the right direction.
The Consultant, Ron Alderson, basically took over the role and ran it, cutting the processes down and streamlining them. Ron has been very good for our business and did everything we wanted him to do.
Emma Smith, Fyna Foods
We recently utilised the services of one of your delightful consultants Dr. Ajay Shah. I just wanted to drop you a quick note to express how useful he was when he conducted his recent Internal Audit in the lead-up to our BRC and WQA audits forthcoming at our Hallam site.
I am championing the quality systems at this site and I found his knowledge very beneficial to help me prepare for this audit and I really appreciated him spending a bit of extra time with me to really dig down and sort out a few issues with the systems here.
I will be recommending him again to our Senior Management.
Thank-you for all your assistance.
Sue Bell, Belmatic Industries
Before we contacted Integrated Consulting Solutions, we were overwhelmed.
They helped us with the consolidation and efficiency of our internal auditing matters. Since appointing them, the time efficiency of our business has now been improved and they have helped with the consistency of our reporting and we now have the ability to confirm or identify problems when they arise.
We were very happy with Stuart Wattis the Consultant employed by Integrated Consulting Solutions and we would have no hesitation in recommending the organisation to a business associate or friend if they require this type of service.
Deborah Scott, eLearning People Pty Ltd
We are very satisfied with the service received to date. Our initial audits have been comprehensive and have provided useful feedback for ways we can improve our system.
Heather has organised our Internal Audit schedule and offered suggestions for ways to improve our quality systems to make it more user friendly.
Heather is friendly and professional and was able to work well with the members of our team. Her reports were comprehensive and offered good suggestions for improvement as well as identifying possible areas of weakness in our system.
Rod Cooper, Australian Orthotic Technologies
Great job in enrolling and including all staff in the process (despite some reluctant participants)
Very personable and good level of communication with grass roots level staff and quality manager
The implementation of our quality system through ICSs guidance has significantly improved our business practices and ability to consistently meet our customer requirements. We are very pleased with the outcomes that have been achieved.
Pam Dennis, Certatech
ICS Consulting have been instrumental in their assistance to Certatech during their accreditation period. Passing accreditation on all aspects first time was a great achievement and one we are very grateful to ICS more importantly to Paul and very proud of ourselves.
Paul has been fantastic in our efforts to achieve accreditation. His knowledge across all 3 requirements, Quality, Safety and Environment is second to none. We are extremely satisfied with service provided by ICS.
Nicole Hare, Moonee Valley Race Course
I am very satisfied with the service and documentation provided by ICS. The service is both prompt and professional and the information is delivered in a customer friendly manner.
Our consultant always maintains his professionalism, is polite and helpful in all instances and generously shares his knowledge.
Julia Cockrum, Vincent Chrisp (Architects)
Our ICS Consultant, Ron, was very good at translating the formal jargon of the ISO standard into simple, easy to understand English. He put us at ease and showed all of us that certification didn’t need to be a lot of extra work.
Mostly Ron just helped us make changes to what we were already doing and to translate the requirements into practical and realistic solutions which improved our business and didn’t add a lot of extra paperwork.
And finally, we passed our audit with flying colours and no issues!
We were delighted.
Graham Wise-Position Partners
Stephen has recently completed a Business Process Improvement project with excellent feedback.
Harbhajan Heyer, E Systems
I am a good judge of character and when I read Paul’s details, I was confident even before I met him. I was right about him. Paul is very good and you won’t find many consultants like that out there. He got on with the team here. He was diplomatic and approachable while putting the message across.
He has got the background for our industry and he was spot on and had a very thorough understanding. He was methodical, easy to approach and easy to deal with. He listened to you and did not just give his opinion. He was pretty proactive and good at advising what was required.
Paul was approachable and is really good with people. I was really concerned about getting certification to ISO 9001 and 14001. Paul assured me. He was always more positive than I was and very encouraging and very much focused.
I have dealt with Paul since August and myself and other members of the team did not have any issues, his work speaks for himself.
From an Industry point of view he was very good, I cannot fault him and I would definitely recommend him.
Kylie Betts, Northern Support Specialists – July 2014
Heather was fantastic. She fitted into our environment really well and was able to assist in terms of working in the disability sector, which is historically a sector that does not fit into the ISO framework. Heather was very knowledgeable and was able to really customise the ISO to fit the organisation.
We have now been able to gain accreditation in our sector. NSS has a stronger and more consistent approach to quality, and our people have more knowledge, the key now is to move forward with a continuous improvement approach.
ICS have exceeded our expectations in terms of the way that Heather was able to make a complex system fit into our current system and made it specific to the disability sector. Heather was non judgmental in her approach which was particularly helpful in terms of allowing us to develop a good working relationship and to make a positive impact.
Sean Holmes, Guardrail Installations
We had picked up a tender for a State wide contract with the RMS Maritime Service. On winning the contract, our client reviewed our management system and felt it needed to be brought up to date with new regulations and new acts being implemented to bring it into line with 2014.
We were provided with a checklist of requirements from our client and this was submitted to ICS along with existing management system documentation for review.
ICS went over the management system we had and went over the checklist of requirements and between the two of those established what was missing and what was needed to be expanded on.
Our client has reviewed the revised documentation and they accepted it immediately. They were very happy with the turnaround and our efficiency and we have ICS to thank for that. I think that the updated management system will enable us to pick up more work from our client more often.
ICS were pretty streamlined in their approach. We had an initial visit from Heather Bienefelt, the company Director. This is how I like to do things. I like to meet the person who I will be working with. We also had a visit from a senior consultant, Stephen Nicholson who went over everything as well and went away, reviewed all Doc’s and reported back to Heather as to what needed to be done. The requirements were presented to another consultant, Karen Willis who had worked previously with Vic Roads and was used to working with this type of project. Karen submitted the revised documentation to me for review within a short time-frame.
The project was very streamlined and pretty easy. It cost me half a dozen hours of my time to answer questions and the project went well.
Samantha Jeffrey, Godek International – October 2014
We didn’t know where to start and needed guidance about what to do and how to approach getting all our documentation up to scratch.
Jeff Keane our consultant, was easy to work with and very effective. He did everything he said he was going to do and he was a pleasure to work with. It wasn’t the daunting task that we initially thought it would be.
We have recently become certified to all three standards and we anticipate it will differentiate us from our competitors as to date; none of them have this certification.
Overall, we were very impressed with Jeff’s professionalism. He was very approachable and very helpful and made the whole process very easy.